We offer a No-Risk-Shopping Return Policy at Lake House.  If you are for any reason not satisfied with an item purchased,  we are happy to process a return.   No restocking fees or hidden charges required.  In order to more quickly process a Return,  please contact us in advance to receive a Return Authorization Number, using our Contact Us Page, or email us at customerservice@lakehouse-us.com.  We respond within 24 hours to all requests.  Our policy lasts a full 30 days from the day of purchase.   If 30 days have gone by since your purchase,  unfortunately we cannot offer a refund or exchange.  To be eligible for a Return,  the item must be in the original packaging, and required to pass inspection.   Subsequent to inspection,  credit will be processed immediately to your credit card or PayPal account.   For all returns and order cancellations,  please allow the standard one week allowance issued by your credit card company or PayPal to post your credit.   Please Contact Us for any special requests or questions regarding your return.

If you wish to make an exchange for another item at Lake House,  please Contact Us Here in advance for an Exchange Authorization Number.  Items are required to be postmarked within 30 days of the initial delivery date, in original condition and packaging,  and required to pass inspection.  We are happy to help with any exchange requests and questions, 
please feel free to Contact Us
Here or email us at customerservice@lakehouse-us.com.

 

We Accept

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